Refund policy

Visit our Terms and Conditions for more information.

We offer a 30 day money back guarantee on all purchases. You must contact us at hypoair.com/RMA to request approval within 30 days of purchase in order to qualify.

Failure to follow the instructions in your RMA form (and include a copy of it in your shipment) may result in the loss of your package and loss of your chance at a refund. Do NOT send back a product with missing components, without appropriate packaging or without an approved RMA form. The customer is responsible for the cost to return the unit to HypoAir. Only the cost of the product returned is elgible for refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Exchanges and store credits are availalbe in most cases upon request as well.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Disclaimer:

† Third-party testing indicates that devices with the Polar Ionization™ technology have proven effective at helping reduce Mold, Bacteria, PM2.5, SARS-CoV-2, E. Coli, MRSA, C. Difficil, VRE, TB (M Terrae), and more. These studies are often in controlled laboratory environments or through commercial 3rd party partners. Results will vary due to many real world variables including humidity, contamination concentrations and types, air flow, altitude, temperature, and more.

†Third-party testing indicates that devices with the AHPCO® technology have proven effective at helping reduce, MERS CoV, TVOCs, Mold, Bacteria, Ammonia (NHS), Hydrogen Sulfide (HS2), Respiratory Suspended Particulates, Staphylococcus epidermidis, Aspergillus versicolor, Penicillium chrysogenum, E. Coli, Conidia and Hyphae from Alternaria, spores from Dreschlera, Cladosporium and Stachybotrys chartarum, and more. These studies are often in controlled laboratory environments or through commercial 3rd party partners. Results will vary due to many real world variables including humidity, contamination concentrations and types, air flow, altitude, temperature, and more.  

†Coverage estimates are based primarily upon our 10+ years of experience with clients and their real world environment and goals. Various lab, third party, and real world studies have shown varying speed and efficacy in different room types and sizes. Recommended coverages are for average contamination levels in residential spaces. Results will vary due to many real world variables including humidity, contamination concentrations and types, air flow, altitude, temperature, and more. Please contact us for free consultations regarding more specific recommendations and information: hypoair.com/consult

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Refund policy